Integration
Connect Backtrack and Birdeye
When New Recording fires in Backtrack, your agent runs Add Ticket Comment in Birdeye, or New Contact in Birdeye to Create Event in Backtrack. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Backtrack and Birdeye to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Backtrack and Birdeye can do together
From Backtrack to Birdeye
When New Recording in Backtrack
then Add Ticket Comment in Birdeye
From Birdeye to Backtrack
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Backtrack and Birdeye
Triggers and actions 5 triggers · 30 actions
- New Recording
Triggers when a new recording appears in your Backtrack account.
- Create Event
Creates a new Backtrack event (hosted buyer or exhibitor event) for an organization.
- Delete Recording
Deletes a Backtrack recording.
- Get Event
Returns one Backtrack event's details.
- Get Recording
Returns one Backtrack recording with its link, AI summary and transcript.
- List My Events
Returns the Backtrack events the connected user can access, optionally for one organization.
- List My Organizations
Returns the Backtrack organizations the connected user belongs to.
- List Teams
Returns the Backtrack teams the connected user belongs to, with each team's event code.
- Update Recording
Updates a Backtrack recording's title, description or privacy.
- New Contact
Triggers when a new customer contact is added in Birdeye.
- New Lead
Triggers when a new lead is added in Birdeye.
- New Ticket
Triggers when a new ticket is created in Birdeye.
- Survey Completed
Triggers when a customer submits a response to a survey.
- Add Ticket Comment
Adds a comment to a ticket.
- Check In Customer
Checks in a customer, which can send them a review request.
- Create Tags
Creates one or more review tags in the account.
- Delete Tag
Deletes a review tag from the account.
- Get Business
Returns the profile of a business or location.
- Get Contact Activity Log
Returns a contact's activity history, such as review requests sent and reviews written.
- Get Dashboard Data
Returns review count, average rating, sentiment and benchmark figures for a business.
- Get Listing
Returns the listing details of a location.
- Get Review Request Link
Returns a short review request link for a customer.
- Get Review Summary
Returns review counts by source and by rating for a business.
- Get Survey
Returns a survey with its pages and questions.
- Get User
Returns the details of a Birdeye user.
- List Competitors
Returns the competitors tracked for a business.
- List Contacts
Returns the contacts of a business, most recently active first.
- List Employees
Returns the employees of a business.
- List Locations
Returns the locations (child businesses) under an enterprise account.
- List Survey Responses
Returns the responses submitted to a survey.
- List Surveys
Returns the surveys of a business.
- List Tags
Returns the review tags in the account.
- List Tickets
Returns tickets, filtered by status or type.
- Search Businesses
Searches the businesses under an account by name or number.
- Update Ticket
Updates a ticket's status or assignee.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Backtrack and Birdeye, answered
What can start an automation from Backtrack?
Any of Backtrack's 1 trigger in the catalog, including New Recording. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Birdeye when something happens in Backtrack?
Any of Birdeye's 22 actions, including Create Tags, Update Ticket, Add Ticket Comment and Check In Customer. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Birdeye to Backtrack?
Yes. When something happens in Birdeye, your agent can act in Backtrack too. This page covers both directions: Birdeye's triggers and Backtrack's actions are listed here as well.
Do I have to build a connector for Backtrack or Birdeye?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Backtrack and Birdeye without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.