Integration
Connect CallFire and Freshdesk
When New call fires in CallFire, your agent runs Add Note to Ticket in Freshdesk, or New Company in Freshdesk to Add contact to list in CallFire. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want CallFire and Freshdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What CallFire and Freshdesk can do together
From CallFire to Freshdesk
When New call in CallFire
then Add Note to Ticket in Freshdesk
From Freshdesk to CallFire
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with CallFire and Freshdesk
Triggers and actions 7 triggers · 45 actions
- New call
Polls for completed calls. Fires for each new inbound or outbound call.
- New contact
Polls for newly created contacts in the account.
- New SMS text received
Polls for inbound SMS text messages. Fires for each newly received text.
- New text sent
Polls for outbound SMS text messages. Fires for each newly sent text.
- Add auto reply
Creates an SMS auto reply message for one of your CallFire numbers or keywords, optionally only for texts matching given text.
- Add call broadcast
Creates a CallFire voice (call) broadcast campaign with its sounds, recipients, schedule and retry settings, optionally starting it immediately.
- Add contact to list
Adds a contact (by contact ID) to a specified contact list.
- Add do not contact numbers
Adds phone numbers to your CallFire Do Not Contact list, blocking outbound calls and/or texts (and optionally inbound) to them. Existing entries are updated.
- Add new contact
Creates a new contact in CallFire and returns its ID.
- Add text broadcast
Creates a text broadcast campaign in CallFire, optionally with recipients, a schedule, and starting it immediately.
- Create contact list
Creates a new contact list with the given name and optional contact numbers.
- Delete contact
Deletes a contact by its CallFire contact ID.
- Delete do not contact number
Removes a phone number (or a comma-separated list of numbers) from your CallFire Do Not Contact list.
- Find calls
Searches the calls sent or received by your CallFire account, filtered by number, broadcast, label, state, result, direction or time window.
- Find texts
Finds text messages sent or received in your CallFire account, filtered by number, campaign, label, status, result, direction or time range.
- Get call
Returns a single call by its id, including its numbers, state, result, contact and call records.
- Get contact by ID
Retrieves a single contact by its CallFire contact ID.
- Get contact by property
Get contact details by property name and value.
- Get text message
Retrieves a single sent or received text message by its ID.
- List contact lists
Returns all contact lists in the account.
- Remove contact from list
Removes a contact (by contact ID) from a specified contact list.
- Send SMS text message
Sends an SMS text message to one phone number and returns the new text's ID and state.
- Send voice call
Places a text-to-speech voice call to one phone number and returns the new call's ID and state.
- Start call broadcast
Starts a CallFire voice (call) broadcast so it begins dialing its recipients.
- Start text broadcast
Starts sending a text broadcast that has already been created in CallFire.
- Stop call broadcast
Stops a running CallFire voice (call) broadcast so no further calls are dialed.
- Stop text broadcast
Stops a running text broadcast so no further messages are sent.
- Update contact
Updates an existing contact by its CallFire contact ID.
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
CallFire and Freshdesk, answered
What can start an automation from CallFire?
Any of CallFire's 4 triggers in the catalog, including New call, New contact, New SMS text received and New text sent. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshdesk when something happens in CallFire?
Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshdesk to CallFire?
Yes. When something happens in Freshdesk, your agent can act in CallFire too. This page covers both directions: Freshdesk's triggers and CallFire's actions are listed here as well.
Do I have to build a connector for CallFire or Freshdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use CallFire and Freshdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.