Integration
Connect Freshdesk to Mintlify
When New Company fires in Freshdesk, your agent runs Send agent job follow-up message in Mintlify. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Mintlify to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Freshdesk is where customers tell you the docs are wrong, and Mintlify is where the docs get fixed. Connecting them lets a new Freshdesk ticket start a Mintlify agent job, pull the resulting pull request link back onto the ticket as a note, and let support see page view counts for the page a customer is complaining about.
Example flows
What Freshdesk can start in Mintlify
When New Company in Freshdesk
then Send agent job follow-up message in Mintlify
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Mintlify
Triggers and actions 3 triggers ยท 28 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Add agent job
Creates a Mintlify agent job that edits your documentation in the background from a prompt. If the agent changes files, Mintlify opens a pull request.
- Get agent job
Retrieves the current status and details of a Mintlify agent job, including its pull request link once created.
- Get update status
Get the status and details of a documentation update (deployment) from the status ID returned when the update was triggered.
- List page views
Returns site-wide and per-page content view counts, split by human and AI traffic, optionally limited to a date range.
- List unique visitors
Returns site-wide and per-page unique visitor counts, split by human and AI traffic, for an optional date range.
- Send agent job follow-up message
Sends a follow-up instruction to an existing Mintlify agent job. The agent processes the message asynchronously; use Get agent job to track progress.
- Trigger preview deployment
Create or update a preview deployment for a Git branch. If a preview already exists for the branch, it triggers a redeployment.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Mintlify, answered
Can a Freshdesk ticket start a documentation change in Mintlify?
Yes. A New Ticket trigger in Freshdesk can add a Mintlify agent job with the wording from the ticket, and Get agent job returns the pull request link once Mintlify creates one. That link can be written back to the ticket as a note or a reply.
Mintlify has no triggers, so how does the work start?
Every scenario here starts in Freshdesk, from a new ticket, a new contact or a new company. Mintlify is always on the action side, whether that is adding an agent job, triggering a preview deployment or reading page view and unique visitor counts.
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Ticket and New Contact. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Mintlify when something happens in Freshdesk?
Any of Mintlify's 7 actions, including Add agent job, List page views, Send agent job follow-up message and Trigger preview deployment. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Mintlify to Freshdesk?
Mintlify has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Mintlify's API documentation and adds it.
Do I have to build a connector for Freshdesk or Mintlify?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Mintlify without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.