Integration
Connect Freshdesk and Sendcloud
When New Company fires in Freshdesk, your agent runs Add order in Sendcloud, or New Order in Sendcloud to Add Note to Ticket in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Sendcloud to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and Sendcloud can do together
From Freshdesk to Sendcloud
When New Company in Freshdesk
then Add order in Sendcloud
From Sendcloud to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Sendcloud
Triggers and actions 5 triggers · 39 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- New Order
Triggers when a new order is imported into Sendcloud.
- New Shipment
Triggers when a new shipment is created in Sendcloud.
- Add order
Creates an order in a Sendcloud API integration, or updates it when an order with the same order ID already exists in that integration.
- Add shipment
Creates a shipment and announces it to the carrier, returning the shipment with its parcels, tracking numbers and label.
- Cancel Return
Requests cancellation of a return.
- Cancel Shipment
Cancels a shipment so its labels are no longer used.
- Delete Order
Deletes an order from Sendcloud.
- Get Brand
Returns one brand from your Sendcloud account by its ID.
- Get Order
Returns one Sendcloud order by its ID.
- Get Parcel Tracking
Returns tracking details and events for a parcel by tracking number.
- Get Return
Returns one return by its ID.
- Get Sender Address
Returns one sender address by its ID.
- Get Shipment
Returns one shipment and its parcels by shipment ID.
- List Brands
Returns the brands configured in your Sendcloud account.
- List Orders
Returns orders imported into Sendcloud, optionally filtered by order number or status.
- List Parcel Statuses
Returns every parcel status Sendcloud uses.
- List Returns
Returns the returns created within a date range.
- List Sender Addresses
Returns the sender addresses configured in your Sendcloud account.
- List Shipments
Returns shipments, optionally filtered by order number or tracking number.
- Update order
Partially updates an existing Sendcloud order, such as its status, tags, items, addresses or payment details. Only the fields you fill in are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Sendcloud, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Sendcloud when something happens in Freshdesk?
Any of Sendcloud's 18 actions, including Update order, Add order, Add shipment and Get Brand. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Sendcloud to Freshdesk?
Yes. When something happens in Sendcloud, your agent can act in Freshdesk too. This page covers both directions: Sendcloud's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Sendcloud?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Sendcloud without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.