Integration
Connect Freshdesk and Teamwork
When New Company fires in Freshdesk, your agent runs Add Company in Teamwork, or New Project in Teamwork to Get Contact in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Teamwork to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Support work in Freshdesk and delivery work in Teamwork usually sit apart, so bugs raised by customers never reach the task list and logged hours never reach the ticket. Joining them means a new Freshdesk ticket can open a Teamwork task, and Teamwork activity can post back as a note or reply on the ticket that started it.
Example flows
What Freshdesk and Teamwork can do together
From Freshdesk to Teamwork
When New Company in Freshdesk
then Add Company in Teamwork
From Teamwork to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Teamwork
Triggers and actions 9 triggers · 43 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- New Company
Triggered when a new company is added.
- New Milestone
Triggered when a new milestone is added.
- New Person
Triggered when a new person is added.
- New Project
Triggered when a new project is added.
- New Task
Triggered when a new task is added.
- New Time Entry
Triggered when a new time entry is added.
- Add Company
Creates a new company.
- Add Message
Adds a message to the specified project.
- Add Milestone
Adds a new milestone to the specified project.
- Add Time Entry
Logs a time entry against the specified task.
- Complete Task
Marks a task as complete.
- Create Project
Adds a new project.
- Create Task
Adds a new task to the specified task list.
- Create Task List
Creates a new task list in the specified project.
- Delete Project
Deletes a project by ID.
- Delete Task
Deletes a task by ID.
- Get Project
Returns a single project by ID.
- Get Task
Returns a single task by ID.
- List Companies
Returns all companies on the site.
- List Milestones
Returns all milestones on the site.
- List People
Returns all people on the site.
- List Projects
Returns all projects on the Teamwork site.
- List Task Lists
Returns all task lists in the specified project.
- List Tasks
Returns all tasks across the site.
- List Tasks in Project
Returns all tasks in the specified project.
- List Time Entries
Returns time entries across the site.
- Update Project
Updates an existing project.
- Update Task
Updates an existing task.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Teamwork, answered
Can a Freshdesk ticket become a task in the right Teamwork project?
Yes. The New Ticket trigger in Freshdesk can feed Create Task in Teamwork, and List Projects or List Task Lists can find the destination first so the task lands in the task list you name.
Will the Freshdesk ticket show what happened in Teamwork?
It can. Add Note to Ticket posts a private note for internal updates such as a logged time entry, and Reply to Ticket sends a public reply when the customer should see the update.
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Ticket and New Contact. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Teamwork when something happens in Freshdesk?
Any of Teamwork's 22 actions, including Add Company, Add Message, Create Project and Create Task. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Teamwork to Freshdesk?
Yes. When something happens in Teamwork, your agent can act in Freshdesk too. This page covers both directions: Teamwork's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Teamwork?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Teamwork without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.