Integration
Connect HelpCrunch to MSG91
When Chat Assignee Updated fires in HelpCrunch, your agent runs Send OTP in MSG91. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpCrunch and MSG91 to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpCrunch can start in MSG91
When Chat Assignee Updated in HelpCrunch
then Send OTP in MSG91
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpCrunch and MSG91
Triggers and actions 8 triggers · 26 actions
- Chat Assignee Updated
Triggers when a HelpCrunch chat is assigned to a different agent.
- Chat Closed
Triggers when a HelpCrunch chat is closed.
- Chat Status Updated
Triggers when a HelpCrunch chat's status changes.
- Customer Email Updated
Triggers when a HelpCrunch customer's email changes.
- Customer Tags Updated
Triggers when a HelpCrunch customer's tags change.
- Customer Unsubscribed
Triggers when a HelpCrunch customer unsubscribes.
- New Chat Created
Triggers when a new chat is created in HelpCrunch.
- New Customer Created
Triggers when a new customer is created in HelpCrunch.
- Add Customer Event
Records a custom event against a HelpCrunch customer.
- Assign Chat
Assigns a HelpCrunch chat to an agent.
- Create Chat
Creates a HelpCrunch chat with a customer.
- Delete Customer
Deletes a HelpCrunch customer.
- Find Chats
Finds HelpCrunch chats whose field matches a value, such as the customer email or status.
- Find Customer
Finds HelpCrunch customers whose field matches a value, such as by email.
- Get Chat
Returns one HelpCrunch chat by ID.
- Get Customer
Returns one HelpCrunch customer by ID.
- Get Organization
Returns the HelpCrunch organization and whether the team is online.
- List Agents
Returns the agents in the HelpCrunch account.
- List Applications
Returns the HelpCrunch applications (website widget, mobile apps and messenger channels).
- List Chat Messages
Returns the messages of a HelpCrunch chat, newest first.
- List Departments
Returns the HelpCrunch departments and their agents.
- Send Message
Posts a message or private note into a HelpCrunch chat.
- Snooze Chat
Snoozes a HelpCrunch chat until a time.
- Tag Customer
Adds tags to a HelpCrunch customer; unknown tags are created.
- Untag Customer
Removes tags from a HelpCrunch customer.
- Update Chat Department
Moves a HelpCrunch chat to a department.
- Update Chat Status
Changes a HelpCrunch chat's status, such as closing it.
- Entry in Segmento
Adds a contact to a Segmento phonebook, or updates it when a contact with the same contact ID already exists.
- Launch Campaign
Runs a saved MSG91 campaign (SMS, Email, WhatsApp, Voice and more) for the recipients you pass. The send is queued and a request ID is returned.
- List SMS Templates
Returns the SMS templates in your MSG91 account, each with its template ID and name.
- Resend OTP
Resends the same OTP to a mobile number, by text or by voice call. Returns MSG91's result type and message.
- Send OTP
Sends a one-time password by SMS to a mobile number using an MSG91 OTP template. Returns MSG91's result type (success or error) and message.
- Send SMS
Sends an SMS from an approved MSG91 template to one or more mobile numbers, filling the template's variables per recipient.
- Verify OTP
Checks the code a user entered against the OTP sent to their mobile number. Returns success when it matches, or error with MSG91's reason.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from HelpCrunch
HelpCrunch to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
HelpCrunch to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
HelpCrunch to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
HelpCrunch to MailchimpMailchimp marketing automation and email platform.
HelpCrunch to StripeStripe is a payment processing platform for online businesses.
HelpCrunch to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
More into MSG91
Google Sheets to MSG91Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to MSG91Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to MSG91Google Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
HelpCrunch and MSG91, answered
What can start an automation from HelpCrunch?
Any of HelpCrunch's 8 triggers in the catalog, including Chat Assignee Updated, Chat Status Updated, Customer Email Updated and Customer Tags Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in MSG91 when something happens in HelpCrunch?
Any of MSG91's 7 actions, including Send OTP, Send SMS, Entry in Segmento and Launch Campaign. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from MSG91 to HelpCrunch?
MSG91 has no triggers in the catalog today, so automations start in HelpCrunch. If you need the other direction, ask: your agent reads MSG91's API documentation and adds it.
Do I have to build a connector for HelpCrunch or MSG91?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpCrunch and MSG91 without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.