Connect Relatel and Urable

Both apps 33Relatel 23Urable 10

• Trigger
  New Call

  Triggers when a new call is made or received in Relatel.

• Trigger
  New message

  Triggered when a new message is sent or received in Relatel.

• Trigger
  New Smiley

  Triggers when a caller or chat visitor gives a new smiley (satisfaction rating) in Relatel.

• Trigger
  New voicemail

  Triggers when a new voicemail is left for an employee or reception.

• Action
  Add comment

  Adds a comment to a contact in Relatel, optionally notifying a colleague.

• Action
  Add contact

  Adds a new contact to your Relatel company and returns the new contact's id.

• Action
  Cloak Reception

  Sets which reception's number is shown as the caller ID on the authenticated employee's outgoing calls.

• Action
  Delete contact

  Deletes a contact from your Relatel organization and returns Relatel's confirmation message.

• Action
  Dial call

  Initiates a phone call: rings the authenticated employee's phone, then connects them to the given number.

• Action
  Do Not Disturb

  Turns Do Not Disturb on or off for the connected employee and returns the updated employee.

• Action
  Find contact by phone number

  Finds a Relatel contact by its phone number and returns the contact's details.

• Action
  Get contact

  Returns a single contact, including its phone number, name, email, tags and latest activity, by its contact ID.

• Action
  Get employee

  Returns one employee in your Relatel company by ID, including name, email, phone number, presence and do-not-disturb status.

• Action
  Join a Group

  Adds the authenticated employee to an employee group and returns the group's details after joining.

• Action
  Leave a Group

  Removes the authenticated employee from the chosen employee group and returns the group's details.

• Action
  List calls

  Returns calls in the Relatel account, optionally filtered by start time, end time, direction or the employee or reception that took the call.

• Action
  List contacts

  Returns the contacts in your Relatel account, optionally only those with a given phone number.

• Action
  List employee groups

  Returns all employee groups in your Relatel account, with each group's name, presence status and member employees.

• Action
  List employees

  Returns all employees in your Relatel company, including their phone numbers, presence and group memberships.

• Action
  List receptions

  Returns all receptions (phone lines/queues) in the Relatel account.

• Action
  List voicemails

  Returns the account's voicemails, optionally filtered by recording time, recipient or phone number. Returns up to 100 voicemails.

• Action
  Send SMS

  Sends an SMS to one or more phone numbers from your Relatel account or one of your receptions.

• Action
  Update contact

  Updates an existing contact's phone number, name, email, flag or tags, and returns the updated contact.

• Trigger
  Completed Job

  Triggers when a job in Urable is marked completed.

• Trigger
  Fulfilled Order

  Triggers when an order in Urable is marked fulfilled.

• Trigger
  New Customer

  Triggers when a new customer is added in Urable.

• Trigger
  New Event

  Triggers when a new event (meeting, consultation, reminder, time off, etc.) is created in Urable.

• Trigger
  New Job

  Triggers when a new job is created in Urable.

• Trigger
  New or Updated Customer

  Triggers when a customer is added or an existing customer's details change in Urable.

• Trigger
  New or Updated Event

  Triggers when an event (meeting, consultation, reminder, time off and so on) is created or modified in Urable.

• Trigger
  New or Updated Job

  Triggers when a job is created or updated in Urable.

• Trigger
  Paid Order

  Triggers when an order in Urable is marked paid, newest paid first.

• Action
  List customers

  Returns the customers in your Urable account, optionally only those matching an email address.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.