Integration
Connect Request Tracker (RT) and US Global Mail
When Ticket Created fires in Request Tracker (RT), your agent runs Update mail item in US Global Mail, or New Mail in US Global Mail to Create Ticket in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Request Tracker (RT) and US Global Mail to do together?
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Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Request Tracker (RT) and US Global Mail can do together
From Request Tracker (RT) to US Global Mail
When Ticket Created in Request Tracker (RT)
then Update mail item in US Global Mail
From US Global Mail to Request Tracker (RT)
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Request Tracker (RT) and US Global Mail
Triggers and actions 4 triggers · 34 actions
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
- New Mail
Triggers when a new mail item arrives in your US Global Mail mailbox.
- Add address
Adds a new shipping or check-deposit address to your US Global Mail account.
- Add folder
Creates a new mail folder with a name and an optional color.
- Add scan request
Requests a scan of a mail item, or has it opened and its contents scanned. This is a billable action on the US Global Mail account.
- Archive mail item
Moves a mail item out of the active inbox into the archive and returns the updated mail item.
- Delete folder
Deletes a folder. Mail in the folder is not deleted; it simply becomes unfiled.
- Discard mail item
Asks the mailroom to discard a physical mail item. It can be undone with Undiscard within 7 days; after that the item is permanently shredded.
- Get account
Returns your US Global Mail account profile, including name, email, phone number, status and mailbox (PMB) number.
- Get mail item
Returns full detail for one mail item in your US Global Mail mailbox, including its status, sender, dimensions, weight, scan and folder.
- Get shipment
Returns the details of one shipment, including its status, tracking number, destination and packed mail items.
- List addresses
Returns the shipping and deposit addresses on your US Global Mail account, optionally filtered by type.
- List folders
Returns all of your US Global Mail folders, with each folder's name and color.
- List mail items
Returns the mail items in your mailbox, with optional filters for status, type, folder, scan state, arrival period, read state and search text.
- List scans
Returns your scan and open-and-scan requests, optionally filtered by status, type, mail item, search text or scan date.
- List shipments
Returns your shipment requests (shipments, returns to sender, check deposits and pickups), optionally filtered by type and status.
- Update folder
Renames a mail folder or changes its color.
- Update mail item
Marks a mail item as read or unread and/or moves it into a folder, and returns the updated mail item.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Request Tracker (RT) and US Global Mail, answered
What can start an automation from Request Tracker (RT)?
Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one.
What can your agent do in US Global Mail when something happens in Request Tracker (RT)?
Any of US Global Mail's 16 actions, including Update folder, Update mail item, Add address and Add folder. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from US Global Mail to Request Tracker (RT)?
Yes. When something happens in US Global Mail, your agent can act in Request Tracker (RT) too. This page covers both directions: US Global Mail's triggers and Request Tracker (RT)'s actions are listed here as well.
Do I have to build a connector for Request Tracker (RT) or US Global Mail?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Request Tracker (RT) and US Global Mail without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.