Help Scout integrations

Connect Help Scout to any other app, or use it from your AI client over MCP. Help Scout is a help desk and shared inbox platform for customer support teams. Manage conversations, customers, mailboxes, users, and tags via the Mailbox API v2.

Connects with OAuthhelpscout.com

4 triggers 19 actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

Build solutions, not workarounds.

What do you want to automate with Help Scout?

Ask the assistant

Connect your AI client

Give your AI client this address.

https://mcp.apiant.ai

One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

Set it up in your client

Claude Code

Run this in the directory you want to work in.

claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai

Start Claude Code there, approve the server, and sign in in the browser page it opens.

Claude Code guide

Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

Setup guide

Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

Setup guide

Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

Setup guide

Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

Setup guide

Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

Setup guide

Popular

Help Scout with the apps people pair it with most

Pair it

Connect Help Scout with another app

What your agent can do with Help Scout

Triggers and actions 4 triggers · 19 actions

Trigger
New Conversation
Polls for newly created conversations across mailboxes.
Trigger
New Customer
Polls for newly created customers.
Trigger
New Mailbox
Polls for newly created mailboxes.
Trigger
New User
Polls for newly added users (team members).
Action
Add Customer Email
Add an email address to a customer.
Action
Create Customer
Create a new customer record.
Action
Create Note
Add an internal note thread to a conversation.
Action
Create Thread (Reply)
Add a reply thread to an existing conversation.
Action
Delete Conversation
Delete a conversation by ID.
Action
Get Conversation
Retrieve a single conversation by ID.
Action
Get Customer
Retrieve a single customer by ID.
Action
Get Mailbox
Retrieve a single mailbox by ID.
Action
Get User
Retrieve a single user by ID.
Action
List Conversations
List conversations, optionally filtered by mailbox, status, tag, or query.
Action
List Conversation Threads
List all threads on a conversation.
Action
List Customers
List customers, optionally filtered by email, mailbox, or query.
Action
List Mailboxes
List all mailboxes in the account.
Action
List Mailbox Folders
List the folders within a mailbox.
Action
List Tags
List all tags in the account.
Action
List Users
List all users (team members) in the account.
Action
Update Conversation
Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.
Action
Update Conversation Tags
Replace the tags on a conversation.
Action
Update Customer
Update a customer's profile fields.

Related apps

What our customers say

Questions

Help Scout, answered

Is there a Help Scout MCP server?

APIANT's MCP server at https://mcp.apiant.ai works with Help Scout. Add that address to any AI client that takes a remote MCP server and sign in once in your browser. Your client can then run Help Scout actions on demand, or have APIANT build, test and run automations that use Help Scout. Nothing to install.

What can start an automation from Help Scout?

Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one.

What can your agent do in Help Scout?

Any of Help Scout's 19 actions, including Create Customer, Create Note, Create Thread (Reply) and Update Conversation. Your agent maps the data both ways and tests every scenario before it ships.

Can I use Help Scout directly from Claude, ChatGPT or Cursor?

Yes. Connect your AI client to APIANT once and it works with Help Scout two ways. Ask it to do something in Help Scout once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running on its own. A one-off action uses your plan's tasks the same way an automation step does.

Do I need to write code against the Help Scout API?

No. APIANT connects to the Help Scout API for you, and you sign in to Help Scout once with OAuth. Describe what you want in plain language and your agent builds it on the Help Scout triggers and actions in the catalog. If you need an endpoint that is not there yet, your agent reads the Help Scout API documentation and adds it.

Which apps can Help Scout connect to?

Any app in the catalog; the list on this page pairs Help Scout with each of them. If the other app is missing, point your agent at its API documentation and it builds the connector.

What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.