App

ManageEngine ServiceDesk Plus Cloud integrations

Connect ManageEngine ServiceDesk Plus Cloud to any other app, or use it from your AI client over MCP. ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

Connects with OAuthservicedeskplus.com
2 triggers14 actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

Build solutions, not workarounds.

What do you want to automate with ManageEngine ServiceDesk Plus Cloud?

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Connect your AI client

Give your AI client this address.

https://mcp.apiant.ai

One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

Set it up in your client
Claude Code

Run this in the directory you want to work in.

claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai

Start Claude Code there, approve the server, and sign in in the browser page it opens.

Claude Code guide (opens in a new tab)
Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

Setup guide (opens in a new tab)
Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

Setup guide (opens in a new tab)
Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

Setup guide (opens in a new tab)
Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

Setup guide (opens in a new tab)
Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

Setup guide (opens in a new tab)

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What your agent can do with ManageEngine ServiceDesk Plus Cloud

Triggers and actions 2 triggers · 14 actions

  • Trigger
    New Problem

    Triggers when a new problem is created in ServiceDesk Plus Cloud.

  • Trigger
    Trigger

    Triggers when a request is created or updated in ServiceDesk Plus Cloud.

  • Action
    Add request note

    Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

  • Action
    Add request task

    Adds a task to an existing request in ServiceDesk Plus Cloud.

  • Action
    Add request worklog

    Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

  • Action
    Create Request

    Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

  • Action
    Delete request

    Deletes a request from ServiceDesk Plus Cloud.

  • Action
    Find Request

    Finds service desk requests whose chosen field matches a value, returning the matching requests.

  • Action
    Get problem

    Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

  • Action
    Get request

    Returns a single service desk request by its id, including its custom field values.

  • Action
    Get request note

    Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

  • Action
    Get request task

    Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

  • Action
    Get request worklog

    Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

  • Action
    Invoke API Call

    Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

  • Action
    Update problem

    Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

  • Action
    Update Request

    Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

Reviews

What our customers say

Questions

ManageEngine ServiceDesk Plus Cloud, answered

Is there a ManageEngine ServiceDesk Plus Cloud MCP server?

APIANT's MCP server at https://mcp.apiant.ai works with ManageEngine ServiceDesk Plus Cloud. Add that address to any AI client that takes a remote MCP server and sign in once in your browser. Your client can then run ManageEngine ServiceDesk Plus Cloud actions on demand, or have APIANT build, test and run automations that use ManageEngine ServiceDesk Plus Cloud. Nothing to install.

What can start an automation from ManageEngine ServiceDesk Plus Cloud?

Any of ManageEngine ServiceDesk Plus Cloud's 2 triggers in the catalog, including New Problem and Trigger. Describe the moment in plain language and your agent picks the right one.

What can your agent do in ManageEngine ServiceDesk Plus Cloud?

Any of ManageEngine ServiceDesk Plus Cloud's 14 actions, including Create Request, Update problem, Update Request and Add request note. Your agent maps the data both ways and tests every scenario before it ships.

Can I use ManageEngine ServiceDesk Plus Cloud directly from Claude, ChatGPT or Cursor?

Yes. Connect your AI client to APIANT once and it works with ManageEngine ServiceDesk Plus Cloud two ways. Ask it to do something in ManageEngine ServiceDesk Plus Cloud once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running on its own. A one-off action uses your plan's tasks the same way an automation step does.

Do I need to write code against the ManageEngine ServiceDesk Plus Cloud API?

No. APIANT connects to the ManageEngine ServiceDesk Plus Cloud API for you, and you sign in to ManageEngine ServiceDesk Plus Cloud once with OAuth. Describe what you want in plain language and your agent builds it on the ManageEngine ServiceDesk Plus Cloud triggers and actions in the catalog. If you need an endpoint that is not there yet, your agent reads the ManageEngine ServiceDesk Plus Cloud API documentation and adds it.

Which apps can ManageEngine ServiceDesk Plus Cloud connect to?

Any app in the catalog; the list on this page pairs ManageEngine ServiceDesk Plus Cloud with each of them. If the other app is missing, point your agent at its API documentation and it builds the connector.

What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.