Integration
Connect airfocus and SysAid
When New Item fires in airfocus, your agent runs Add Service Record Note in SysAid, or New Service Record in SysAid to Create Item in airfocus. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want airfocus and SysAid to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What airfocus and SysAid can do together
From airfocus to SysAid
When New Item in airfocus
then Add Service Record Note in SysAid
From SysAid to airfocus
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with airfocus and SysAid
Triggers and actions 5 triggers · 28 actions
- New Item
Triggers when a new item is created in an airfocus workspace.
- New or Updated Item
Triggers when an item is created or updated in an airfocus workspace.
- Updated Item
Triggers when an existing item is updated in an airfocus workspace.
- Create Item
Creates a new item in an airfocus workspace with a name and optional Markdown description.
- Delete document
Deletes an airfocus document along with its workspace link, item links and comments.
- Delete Item
Deletes an item from an airfocus workspace.
- Delete workspace
Deletes an airfocus workspace and everything in it.
- Find documents
Finds airfocus documents whose title contains the given text, optionally limited to a workspace or a linked item.
- Find fields
Returns the custom fields in your airfocus team, optionally narrowed to specific workspaces, team fields, or required fields.
- Find Item
Finds items in an airfocus workspace whose name contains the given text.
- Find workspaces
Returns the airfocus workspaces whose name contains the given text.
- Get document
Returns an airfocus document by its ID, including its content, workspace and linked items.
- Get workspace
Returns a single airfocus workspace by its ID, including its name, alias, item type, statuses, fields and item counts.
- Update Item
Updates an airfocus item's name or status.
- Update workspace
Updates an airfocus workspace's name, description, alias, item color, item type, default permission or progress mode. Blank fields are left unchanged.
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
airfocus and SysAid, answered
What can start an automation from airfocus?
Any of airfocus's 3 triggers in the catalog, including New Item, New or Updated Item and Updated Item. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SysAid when something happens in airfocus?
Any of SysAid's 16 actions, including Create Company, Create End User, Create Service Record and Update Service Record. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SysAid to airfocus?
Yes. When something happens in SysAid, your agent can act in airfocus too. This page covers both directions: SysAid's triggers and airfocus's actions are listed here as well.
Do I have to build a connector for airfocus or SysAid?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use airfocus and SysAid without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.