Integration
Connect HelpDesk and Outlign
When New Message in a Ticket fires in HelpDesk, your agent runs Create Task in Outlign, or Milestone Created in Outlign to Add Followers to Ticket in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and Outlign to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk and Outlign can do together
From HelpDesk to Outlign
When New Message in a Ticket in HelpDesk
then Create Task in Outlign
From Outlign to HelpDesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and Outlign
Triggers and actions 10 triggers · 33 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- Milestone Created
Triggers when a new milestone is created.
- Milestone Updated
Triggers when a milestone is updated.
- New Client
Triggers when a new client is created.
- New Project
Triggers when a new project is created.
- New Task
Triggers when a new task is created.
- Section Updated
Triggers when a section / phase is updated.
- Task Completed
Triggers when a task is marked as completed.
- Task Due Date Updated
Triggers when a task's due date is updated.
- Create Client
Creates a new client.
- Create Milestone
creates a milestone on a project (required title, due_date YYYY-MM-DD, project_id).
- Create Project
Creates a new project from scratch.
- Create Section
Creates a new section / phase in a project.
- Create Task
Creates a new task in a project.
- Find Client
Finds a client by name.
- Find Project
Finds a project by name within a specific client.
- Find Section
Finds sections / phases by title within a specific project.
- Find Task
Finds tasks by title within a specific section.
- Get Milestone
Returns a milestone with its title, due date, description, color and project.
- Update Milestone
updates an existing milestone's title, due_date, description or color (all optional); fires milestone.updated.
- Update Section
updates an existing section (phase): title, due_date, is_internal (all optional); fires phase.updated.
- Update Task
updates an existing task (title, due_date, completed, etc.); changing due_date fires task.due_date_updated, completing fires task.completed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from HelpDesk
HelpDesk to Geocode.xyzGeocode.xyz is a worldwide geocoding service.
HelpDesk to LinkedInLinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...
HelpDesk to FacebookFacebook is a social media and advertising platform used by individuals and businesses to connect, share...
HelpDesk to AnthropicAnthropic builds Claude, a family of large language models.
HelpDesk to SupabaseSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...
HelpDesk to ElevenLabsElevenLabs is an AI audio research and deployment company.
More into Outlign
HubSpot to OutlignHubSpot is your all-in-one stop for all of your marketing software needs.
Google Sheets to OutlignGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to OutlignGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to OutlignGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Google Drive to OutlignGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
Mailchimp to OutlignMailchimp marketing automation and email platform.
Questions
HelpDesk and Outlign, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Outlign when something happens in HelpDesk?
Any of Outlign's 13 actions, including Create Client, Create Milestone, Create Project and Create Section. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Outlign to HelpDesk?
Yes. When something happens in Outlign, your agent can act in HelpDesk too. This page covers both directions: Outlign's triggers and HelpDesk's actions are listed here as well.
Do I have to build a connector for HelpDesk or Outlign?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and Outlign without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.