Customer Support

HelpDesk integrations

Connect HelpDesk to any other app, or use it from your AI client over MCP. HelpDesk is a ticketing software for effortless customer support

Connects with an API keyhelpdesk.com
2 triggers20 actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

Build solutions, not workarounds.

What do you want to automate with HelpDesk?

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Connect your AI client

Give your AI client this address.

https://mcp.apiant.ai

One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

Set it up in your client
Claude Code

Run this in the directory you want to work in.

claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai

Start Claude Code there, approve the server, and sign in in the browser page it opens.

Claude Code guide (opens in a new tab)
Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

Setup guide (opens in a new tab)
Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

Setup guide (opens in a new tab)
Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

Setup guide (opens in a new tab)
Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

Setup guide (opens in a new tab)
Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

Setup guide (opens in a new tab)

Popular

HelpDesk with the apps people pair it with most

Pair it

Connect HelpDesk with another app

What your agent can do with HelpDesk

Triggers and actions 2 triggers · 20 actions

  • Trigger
    New Message in a Ticket
  • Trigger
    New Ticket
  • Action
    Add Canned Response

    Create a new canned response.

  • Action
    Add Followers to Ticket
  • Action
    Add Tags to Ticket
  • Action
    Create Ticket
  • Action
    Create Upload Transaction
  • Action
    Delete Canned Response

    Delete a canned response by ID.

  • Action
    Delete Ticket

    Delete a ticket by ID.

  • Action
    Find Tickets
  • Action
    Get Agent

    Retrieve a single agent by ID.

  • Action
    Get Canned Response

    Retrieve a single canned response by ID.

  • Action
    Get Team

    Retrieve a single team by ID.

  • Action
    Get Ticket

    Retrieve a single ticket by ID.

  • Action
    List Agents

    List all agents.

  • Action
    List Canned Responses

    List all canned responses.

  • Action
    List Teams

    List all teams.

  • Action
    Update Agent

    Update an existing agent by ID.

  • Action
    Update Canned Response

    Update an existing canned response by ID.

  • Action
    Update Team

    Update an existing team by ID.

  • Action
    Update Ticket / Send Reply
  • Action
    Upload Attachment During Transaction

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Questions

HelpDesk, answered

Is there a HelpDesk MCP server?

APIANT's MCP server at https://mcp.apiant.ai works with HelpDesk. Add that address to any AI client that takes a remote MCP server and sign in once in your browser. Your client can then run HelpDesk actions on demand, or have APIANT build, test and run automations that use HelpDesk. Nothing to install.

What can start an automation from HelpDesk?

Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.

What can your agent do in HelpDesk?

Any of HelpDesk's 20 actions, including Create Ticket, Create Upload Transaction, Update Agent and Update Canned Response. Your agent maps the data both ways and tests every scenario before it ships.

Can I use HelpDesk directly from Claude, ChatGPT or Cursor?

Yes. Connect your AI client to APIANT once and it works with HelpDesk two ways. Ask it to do something in HelpDesk once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running on its own. A one-off action uses your plan's tasks the same way an automation step does.

Do I need to write code against the HelpDesk API?

No. APIANT connects to the HelpDesk API for you, with your HelpDesk API key. Describe what you want in plain language and your agent builds it on the HelpDesk triggers and actions in the catalog. If you need an endpoint that is not there yet, your agent reads the HelpDesk API documentation and adds it.

Which apps can HelpDesk connect to?

Any app in the catalog; the list on this page pairs HelpDesk with each of them. If the other app is missing, point your agent at its API documentation and it builds the connector.

What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.