Connect HelpDesk to Parallel Web Systems

Both apps 35HelpDesk 22Parallel Web Systems 13

• Trigger
  New Message in a Ticket
• Trigger
  New Ticket
• Action
  Add Canned Response

  Create a new canned response.

• Action
  Add Followers to Ticket
• Action
  Add Tags to Ticket
• Action
  Create Ticket
• Action
  Create Upload Transaction
• Action
  Delete Canned Response

  Delete a canned response by ID.

• Action
  Delete Ticket

  Delete a ticket by ID.

• Action
  Find Tickets
• Action
  Get Agent

  Retrieve a single agent by ID.

• Action
  Get Canned Response

  Retrieve a single canned response by ID.

• Action
  Get Team

  Retrieve a single team by ID.

• Action
  Get Ticket

  Retrieve a single ticket by ID.

• Action
  List Agents

  List all agents.

• Action
  List Canned Responses

  List all canned responses.

• Action
  List Teams

  List all teams.

• Action
  Update Agent

  Update an existing agent by ID.

• Action
  Update Canned Response

  Update an existing canned response by ID.

• Action
  Update Team

  Update an existing team by ID.

• Action
  Update Ticket / Send Reply
• Action
  Upload Attachment During Transaction
• Action
  Add FindAll run

  Starts a Parallel FindAll run that searches the web for every entity matching your objective and match conditions. The run starts queued; retrieve its status and results with the FindAll run id it returns.

• Action
  Add monitor

  Creates a Parallel monitor that watches a web search query, or the output of an existing task run, for material changes on a schedule. The monitor runs once right away and then on the chosen frequency.

• Action
  Cancel monitor

  Permanently stops a monitor from running. Cancellation cannot be undone; cancelling an already-cancelled monitor changes nothing.

• Action
  Create Async Web Enrichment

  Starts an asynchronous web research/enrichment task run in Parallel. Returns immediately with the run in status 'queued'; fetch the result later with the run id.

• Action
  Extract web content

  Extracts relevant excerpts (and optionally full content) as markdown from up to 20 web URLs.

• Action
  Fetch Results for Async Runs

  Retrieves the result of a Parallel task run (created asynchronously) by its run ID, waiting until the run completes or the timeout elapses.

• Action
  Find entities by objective

  Returns up to the chosen number of people or companies, ranked, that match a natural-language description of the entities you want.

• Action
  Get FindAll run

  Retrieve a FindAll run's status, candidate metrics, generator and metadata.

• Action
  Get FindAll run result

  Retrieve a snapshot of a FindAll run's result: run status and metrics plus every candidate evaluated so far with its match status, output and citations.

• Action
  Get monitor

  Retrieves a monitor by its ID, including its type, status, frequency, query settings, webhook configuration and, for snapshot monitors, the latest output.

• Action
  List monitors

  List monitors in the Parallel account, newest first, optionally filtered by type and status.

• Action
  Search web

  Searches the web with Parallel and returns ranked results with relevant excerpts.

• Action
  Update monitor

  Updates an existing Parallel monitor's frequency, processor, webhook, metadata, query or source settings. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.