Integration
Connect Intercom and shipcloud
When New or updated contact fires in Intercom, your agent runs Add order in shipcloud, or New Shipment Status in shipcloud to Add note to contact in Intercom. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Intercom and shipcloud to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Intercom holds the conversation with the customer and shipcloud holds the parcel. Joining them means a ticket in Intercom can turn into a shipment in shipcloud, and a status change on a shipcloud shipment can reach the right Intercom contact as a note, an email or a new conversation. The agent builds the whole flow, tests every scenario and keeps it running.
Example flows
What Intercom and shipcloud can do together
From Intercom to shipcloud
When New or updated contact in Intercom
then Add order in shipcloud
From shipcloud to Intercom
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Intercom and shipcloud
Triggers and actions 5 triggers · 40 actions
- New company
Fires when a new company is created.
- New conversation
Polls for conversations, most recently updated first. Fires for each new conversation.
- New or updated contact
Polls for contacts, most recently updated first. Fires for each new or updated contact.
- New ticket
Fires when a new ticket is created.
- Add note to contact
Adds a note to the specified contact as the specified admin.
- Add note to conversation
Adds an internal note to the specified conversation as an admin.
- Add tag to contact
Attaches a tag to the specified contact.
- Assign conversation
Assigns the conversation to an admin or team.
- Close conversation
Closes the specified conversation.
- Create message
Creates an admin-initiated email or in-app message to a contact.
- Delete company
Delete a company by ID.
- Delete contact
Deletes a contact by ID.
- Find admin by email
Fetches an admin's details. Lists all admins; match by email.
- Find contact by email
Searches contacts by email and returns matches.
- Find tickets
Search tickets by criteria.
- Get company
Retrieve a company by ID.
- Get contact
Fetches a contact's details by ID.
- Get conversation
Fetches a conversation's details by ID.
- Get ticket
Retrieve a ticket by ID.
- List companies
List all companies.
- List segments
List all segments.
- List tags
Lists all tags for the workspace.
- Open conversation
Opens (marks open) the specified conversation.
- Remove tag from contact
Detaches a tag from the specified contact.
- Send conversation reply
Sends a reply to the specified conversation as an admin.
- Snooze conversation
Snoozes the specified conversation until the given unix timestamp.
- Start conversation
Starts a new conversation with the specified contact.
- Track event
Submit a data event for a contact.
- New Shipment Status
Triggers when a shipcloud shipment changes status (label created, picked up, in transit, delivered, deleted and more).
- Add address
Creates a new address in your shipcloud address book, ready to use as a shipment's sender or recipient.
- Add order
Creates an order in shipcloud with its delivery address and line items, so shipments can later be associated with it.
- Add pickup request
Requests a carrier pickup for your shipments, either all shipments not yet picked up or only the ones you list.
- Create Shipment
Creates a shipment in shipcloud and, optionally, books the shipping label with the carrier.
- Create Shipment Quote
Returns the price a carrier would charge for shipping a package between two addresses, without creating a shipment.
- Delete shipment
Deletes a shipment. Prepared shipments can be deleted any time; shipments with a label only before the carrier's cutoff time.
- Find Shipment
Finds shipments matching a reference number, tracking number, carrier, status or creation date range.
- Get address
Returns a saved address from your shipcloud address book by its id.
- Get order
Returns an order previously sent to shipcloud, including its delivery address and line items.
- Get pickup request
Returns a pickup request, including its carrier, pickup time window, pickup address and included shipments.
- Get shipment
Returns the details of a single shipment, including its carrier, tracking information, label and addresses.
- List addresses
Returns the addresses saved in your shipcloud account, optionally filtered by name, company, street, city, postal code, country or phone.
- List carriers
Returns the carriers available to your shipcloud account, with their services, package types, additional services and label formats.
- List orders
Returns the orders previously created in your shipcloud account, including delivery address and line items.
- List shipments
Returns the shipments in your shipcloud account, optionally filtered by carrier, tracking number, reference number, service, type, source, tracking status or creation time.
- Update shipment
Updates an existing shipment, such as its addresses, package, carrier or service, and can create its shipping label.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Intercom and shipcloud, answered
How does the agent know which Intercom contact a shipcloud shipment belongs to?
It uses Get shipment in shipcloud to read the recipient details, then Find contact by email in Intercom to match them. If no contact comes back, the flow stops instead of writing a note or message against the wrong person.
Can a support ticket in Intercom produce a real shipping label?
Yes. The New ticket trigger in Intercom can run Create Shipment in shipcloud, which creates the shipment and can book the label with the carrier. You decide the carrier, service and addresses the action uses.
What can start an automation from Intercom?
Any of Intercom's 4 triggers in the catalog, including New or updated contact, New ticket, New company and New conversation. Describe the moment in plain language and your agent picks the right one.
What can your agent do in shipcloud when something happens in Intercom?
Any of shipcloud's 16 actions, including Add address, Create Shipment, Get shipment and Create Shipment Quote. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from shipcloud to Intercom?
Yes. When something happens in shipcloud, your agent can act in Intercom too. This page covers both directions: shipcloud's triggers and Intercom's actions are listed here as well.
Do I have to build a connector for Intercom or shipcloud?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Intercom and shipcloud without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.