Integration
Connect OpsGenie and SysAid
When New alert fires in OpsGenie, your agent runs Add Service Record Note in SysAid, or New Service Record in SysAid to Add note to alert in OpsGenie. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want OpsGenie and SysAid to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What OpsGenie and SysAid can do together
From OpsGenie to SysAid
When New alert in OpsGenie
then Add Service Record Note in SysAid
From SysAid to OpsGenie
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with OpsGenie and SysAid
Triggers and actions 3 triggers · 31 actions
- New alert
Triggers when a new alert is created in OpsGenie, optionally limited to alerts matching a search query.
- Acknowledge alert
Acknowledges an OpsGenie alert, optionally adding a note. The request is processed asynchronously and returns a request id.
- Add incident
Creates a new incident on an OpsGenie service.
- Add note to alert
Adds a note to an existing OpsGenie alert. The note is processed asynchronously; the returned request id can be used to check its status.
- Assign alert
Assigns an OpsGenie alert to a user as its owner.
- Close alert
Closes an OpsGenie alert identified by its id, tiny id or alias. Closing is processed asynchronously and returns a request id.
- Close incident
Closes an OpsGenie incident, optionally adding a note.
- Create Alert
Creates a new alert in OpsGenie with a message, optional priority, responders, tags and custom details.
- Delete alert
Deletes an OpsGenie alert by its id, tiny id or alias. The deletion is processed asynchronously and returns a request id.
- Get alert
Returns a single OpsGenie alert, looked up by its id, tiny id or alias.
- Get incident
Returns an OpsGenie incident by its id or tiny id, including its message, status, priority, responders, tags and custom properties.
- List alerts
Returns alerts in your OpsGenie account, optionally filtered by a search query or a saved search, and sorted by the field you choose.
- List incidents
Returns incidents matching a search query, sorted as requested.
- List schedules
Returns all on-call schedules in the OpsGenie account, optionally with their rotations.
- List teams
Returns all teams in the OpsGenie account, with each team's id, name and description.
- List users
Returns the users in your Opsgenie account, optionally filtered by a search query and sorted.
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from OpsGenie
OpsGenie to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
OpsGenie to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
OpsGenie to StripeStripe is a payment processing platform for online businesses.
OpsGenie to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
OpsGenie to QuickBooks OnlineQuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...
OpsGenie to PipedrivePipedrive is a sales CRM and pipeline management tool.
More into SysAid
HubSpot to SysAidHubSpot is your all-in-one stop for all of your marketing software needs.
Google Sheets to SysAidGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to SysAidGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to SysAidGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
OpsGenie and SysAid, answered
What can start an automation from OpsGenie?
Any of OpsGenie's 1 trigger in the catalog, including New alert. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SysAid when something happens in OpsGenie?
Any of SysAid's 16 actions, including Create Company, Create End User, Create Service Record and Update Service Record. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SysAid to OpsGenie?
Yes. When something happens in SysAid, your agent can act in OpsGenie too. This page covers both directions: SysAid's triggers and OpsGenie's actions are listed here as well.
Do I have to build a connector for OpsGenie or SysAid?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use OpsGenie and SysAid without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.