Integration
Connect HelpDesk to Chatrace
When New Message in a Ticket fires in HelpDesk, your agent runs Send text message in Chatrace. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and Chatrace to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk can start in Chatrace
When New Message in a Ticket in HelpDesk
then Send text message in Chatrace
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and Chatrace
Triggers and actions 2 triggers · 42 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- Add contact
Create a new contact.
- Add custom field
Create a new custom field definition.
- Add tag
Create a new tag.
- Add tag to contact
Apply a tag to a contact.
- Clear contact cart
Empty a contact's shopping cart.
- Delete contact custom field value
Remove a custom field's value from a contact.
- Delete tag
Delete a tag.
- Find contacts by custom field
Search for contacts by a custom field value.
- Get AI agent
Retrieve an AI agent by ID.
- Get contact
Retrieve a contact by ID.
- Get contact custom field value
Retrieve a custom field's value on a contact.
- Get custom field
Retrieve a custom field definition by ID.
- Get tag
Retrieve a tag by ID.
- List AI agents
List configured AI agents.
- List custom fields
List account-level custom field definitions.
- List tags
List all account tags.
- Remove tag from contact
Remove a tag from a contact.
- Send file
Send a file to a contact.
- Send text message
Send a text message to a contact.
- Update AI agent
Update an AI agent's configuration.
- Update contact custom field value
Set a custom field's value on a contact.
- Update product
Update a product's details.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from HelpDesk
HelpDesk to Geocode.xyzGeocode.xyz is a worldwide geocoding service.
HelpDesk to LinkedInLinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...
HelpDesk to FacebookFacebook is a social media and advertising platform used by individuals and businesses to connect, share...
HelpDesk to AnthropicAnthropic builds Claude, a family of large language models.
HelpDesk to SupabaseSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...
HelpDesk to ElevenLabsElevenLabs is an AI audio research and deployment company.
More into Chatrace
Chaport to ChatraceChaport is a live chat for websites designed as a modern messenger.
HubSpot to ChatraceHubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to ChatraceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Slack to ChatraceSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Google Sheets to ChatraceGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to ChatraceGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Questions
HelpDesk and Chatrace, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Chatrace when something happens in HelpDesk?
Any of Chatrace's 22 actions, including Send file, Send text message, Update AI agent and Update contact custom field value. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Chatrace to HelpDesk?
Chatrace has no triggers in the catalog today, so automations start in HelpDesk. If you need the other direction, ask: your agent reads Chatrace's API documentation and adds it.
Do I have to build a connector for HelpDesk or Chatrace?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and Chatrace without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.