Integration
Connect HelpDesk to MaintainX
When New Message in a Ticket fires in HelpDesk, your agent runs Add Existing Categories to a Work Order in MaintainX. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and MaintainX to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk can start in MaintainX
When New Message in a Ticket in HelpDesk
then Add Existing Categories to a Work Order in MaintainX
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and MaintainX
Triggers and actions 2 triggers · 46 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- Add Existing Categories to a Work Order
Adds Existing Categories to a Work Order.
- Add Part
Creates a new part (inventory item) in MaintainX.
- Add Purchase order
Creates a purchase order in MaintainX for a vendor, with its line items, costs and addresses.
- Create Work Order Comment
Creates a New Comment on a Work Order.
- Create Work Request
Creates a new Work Request.
- Delete Asset
Deletes an asset in MaintainX by its ID.
- Delete Location
Delete a location by ID.
- Delete Part
Deletes a part from MaintainX by its ID.
- Delete Work Order
Delete a work order by ID.
- Delete Work Request
Deletes a work request in MaintainX by its ID.
- Find an Entity
Finds a MaintainX asset, location, part or work order by the external ID your other system assigned to it.
- Get Asset
Retrieve a single asset by ID.
- Get Location
Retrieves a single MaintainX location by its ID, including its custom fields.
- Get Part
Retrieves a single MaintainX part (inventory item) by its ID, including stock quantities, locations, vendors and custom fields.
- Get Purchase order
Retrieves a single MaintainX purchase order by its ID, including items, costs, addresses, attachments and custom fields.
- Get Vendor
Retrieve a single vendor by ID.
- Get Work Order
Retrieve a single work order by ID.
- Get Work Request
Retrieves a MaintainX work request by its ID, including its custom fields and its linked asset, location and work order.
- List Assets
Returns all assets in the MaintainX organization, optionally filtered by location, manufacturer, model or created/updated date range.
- List Locations
Returns all locations in the MaintainX organization, optionally narrowed to names starting with a given prefix.
- List Vendors
Lists the vendors in your MaintainX organization, including their custom field values.
- List Work Orders
Lists work orders in MaintainX, optionally filtered by title, status, priority, asset, location, part, vendor, assignee, team, category and created/updated dates.
- List Work Requests
List work requests with pagination/filters.
- Update Purchase order
Update fields on an existing purchase order.
- Update Work Order Status
Changes the status of a MaintainX work order.
- Update Work Request
Update fields on an existing work request.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HelpDesk and MaintainX, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in MaintainX when something happens in HelpDesk?
Any of MaintainX's 26 actions, including Create Work Order Comment, Create Work Request, Update Purchase order and Update Work Order Status. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from MaintainX to HelpDesk?
MaintainX has no triggers in the catalog today, so automations start in HelpDesk. If you need the other direction, ask: your agent reads MaintainX's API documentation and adds it.
Do I have to build a connector for HelpDesk or MaintainX?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and MaintainX without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.